Support and Help Channels
A 60 mins Ticket Answer Warranty
Each ticket you send to the technical support team will be handled within about 1 hour. All standard problems will be replied to as quickly as possible. However, if the assistance request you have posted calls for the help of a qualified admin technician, we will address the ticket to him and will inform you about the postponement.
Top–class Customer Help And Support Service
Our technical support team is going to be working for you day and night to to respond to all assistance request tickets that you submit. We offer client help for the programs that are installed in advance on your server. These include our custom made Hosting Control Panel, the preferred OS plus the server management panel (depending on the VPS type).
A Descriptive Help Section
A descriptive and routinely updated articles base is incorporated into our in–house built Hosting Control Panel. It provides quick tips on how to conduct all of the basic website maintenance jobs. The Help area supplies thorough how–to tutorials and step by step video training. You can reach the Help area by pressing the Help or Video buttons in the top right side of each Control Panel section.