Technical Support Channels
A One–Hour Support Ticket Response Guarantee
All your help requests will be replied to within maximum sixty minutes after the support ticket or e–mail is submitted. If your case needs further assistance from an administrator, we’ll direct the ticket or the email to the person in charge, in a timely manner then leave a comment to let you know that more time will be needed for discovering the best solution. If you make use of our Optional Managed Services package, all of the server management tasks included there will be completed whenever you want.
A First–Class Help Desk Support Service
If you need assistance working with our Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server for you, do not hesitate to get in touch with the help desk support staff at any moment through the ticketing system. Furthermore, if you require help administering your dedicated server, you can make use of the Optional Managed Services package, which includes Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting services, backup space, etcetera.
A User–Friendly Help Area
Our Hosting Control Panel is pre–installed for every Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most help articles also video versions that demonstrate all the operations that you can perform in a very illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each Hosting Control Panel section.