24/7 Customer Support in Hosting
The customer and technical support services for all of our hosting plans are twenty-four-seven, so you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. If you currently have an account, you'll be able to open a support ticket on top of the other three ways of contact. You are able to select the most suitable way to contact us depending on what your location is or what kind of hardware you're using. We can assist you for almost any hosting-related question that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply include 24/7 customer and technical support, so whatever the issue you have, you can contact us and we'll assist you in a timely manner. Our guaranteed reply time for each e-mail or trouble ticket that you open from your Hepsia website hosting Control Panel is only one hour; usually the reply time hardly ever exceeds 20 min. We also offer phone support with several local numbers around the world plus a live chat, so you will be able to contact us and receive additional information about our solutions even if you don't have an account yet. We can assist you with nearly any question or a problem you may have - payment methods, plan specifications, e-mail setup, web hosting account settings, etc. If you use our services, you won't ever experience a scenario where you need to wait for a couple of days to get an issue solved like you will have to do with various other companies.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server from us, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the United States of America, Great Britain and Australia as well as a live chat service. If you're a current customer and you want assistance with a technical issue which requires additional time to analyze or resolve, you're able to open a ticket from your billing account or you'll be able to send an email and we'll handle the problem and send you a response within 1 hour. The answer time is warranted 24/7, which includes weekends and holidays, however for many issues it takes no more than 30 minutes to get assistance. Our support service covers your VPS and all of the pre-installed software it comes with, so if you need help with third-party apps, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max response time guarantee, you will enjoy timely support when you acquire a dedicated server from our company. Our customer and technical support crews are available 24/7/365, which means that every time you open a support ticket via your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it at any time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the best option if the matter involved requires longer time to be resolved or if it has to be sent to our admins, since it is much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to phone us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.